Shipping policy
SHIPPING POLICY
At 12Telve, we are committed to preparing and shipping your order with care.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next applicable business day.
During product launches, limited releases, pre-orders, or periods of unusually high order volume, processing times may be longer. Any special processing or estimated shipping information will be stated on the applicable product page when appropriate.
SHIPPING RATES
Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.
If a free-shipping promotion is available, eligibility and any applicable conditions will be displayed on our website or at checkout.
DELIVERY ESTIMATES
Estimated delivery times shown at checkout begin after the order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service disruptions, and other circumstances outside of 12Telve's control may affect delivery times.
TRACKING
When tracking is available, customers will receive shipping confirmation and tracking information after the order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes after an order has entered fulfillment or has been transferred to the carrier.
LOST, DELAYED, OR DAMAGED PACKAGES
If your package is significantly delayed, lost, or arrives damaged, please contact us so we can review the situation and assist with the appropriate next steps.
12Telve is not responsible for carrier delays or delivery issues caused by circumstances outside our reasonable control. However, we will work with customers and the applicable carrier when appropriate to help investigate shipping issues.
PRE-ORDERS
Products identified as pre-orders are subject to the estimated production and shipping timeline stated on the applicable product page.
Pre-order timelines are estimates and may change due to manufacturing, transportation, customs, or other circumstances outside our reasonable control. If a significant delay occurs, we will provide updated information when available.
INTERNATIONAL SHIPPING
International shipping availability, when offered, will be displayed at checkout.
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not controlled by 12Telve and, unless otherwise stated at checkout, are the responsibility of the customer.
RETURNS
Returns and exchanges are governed by our Return and Refund Policy. Please review that policy for eligibility requirements, time limits, and instructions before returning an item.
CONTACT
For questions regarding shipping or an existing order, please contact 12Telve through the contact information provided on our website.
12Telve
www.12telve.com