CANCELATION POLICY

12Telve Cancellation Policy

At 12Telve, we understand that circumstances may change after an order is placed. We will do our best to accommodate cancellation requests within the guidelines below.

Order Cancellation Window

Orders may be canceled within 24 hours of purchase, provided the order has not entered processing, production, packaging, fulfillment, or shipment.

After Processing Begins

Once an order has entered processing, packaging, fulfillment, or shipment, it can no longer be canceled.

How to Request a Cancellation

To request an order cancellation, customers must contact 12Telve as soon as possible and provide their order information.

Approved Cancellations

If a cancellation request is approved, a refund will be issued to the original payment method used for the purchase.

Denied Cancellations

12Telve reserves the right to deny cancellation requests for orders that have already entered the fulfillment process.

Policy Updates

12Telve reserves the right to update this Cancellation Policy at any time without prior notice.