Privacy Policy

12Telve Privacy and Security Policy

Welcome to 12Telve! We prioritize the privacy and security of our customers and have developed this Privacy Policy to inform you about the information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it, and the choices you have regarding the collection and use of this information.

Information We Collect:

We collect various types of information to provide you with our products and services effectively. The following is the information we may collect from you:

  • Your name
  • Your billing and delivery address
  • Your email address
  • Your phone number or mobile number
  • Your credit/debit card number
  • Information on how you are using our Sites
  • Your purchase, return, and exchange information

We Collect Information When:

We collect information in the following situations:

  • When you purchase, order, return, exchange, or request information about our products and services from our Sites or mobile applications.
  • When you connect with us regarding customer service via our customer service center or on social media platforms.
  • When you visit our Sites or participate in interactive features of our Sites or mobile applications.
  • When you use a social media service, such as our Facebook page or YouTube channel.
  • When you sign up for emails, mobile messages, or social media notifications from us.
  • When you enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
  • When you provide us with comments, suggestions, or other input.
  • When you interact with any of our Sites through your computer, tablet, or mobile device.

We understand the importance of protecting your personal information and take appropriate measures to ensure its security and confidentiality. We implement technical and organizational safeguards to prevent unauthorized access, use, or disclosure of your information.

We may share your information with trusted third parties to facilitate order fulfillment, payment processing, or shipping services. However, we do not sell or rent your personal information to third parties for marketing purposes.

At 12Telve, we respect your choices and preferences. You have the right to manage your personal information and control how we use it. You can update your preferences, opt out of certain communications, or request the deletion of your information by contacting us through the provided channels.

We regularly review and update our Privacy Policy to ensure its compliance with evolving privacy practices and legal requirements.

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please reach out to us through our customer service channels. We are here to assist you.

Thank you for choosing 12Telve and entrusting us with your privacy.

The 12Telve Team